EPRMA Joins Forces with WorldAware on Food Safety

WorldAware, in partnership with EPRMA, provides members 24/7 response support for their restaurants encountering issues related to food safety, restaurant shutdown or interruptions in operating due to food borne illness or food safety concerns.

 

 

WorldAware’s Food Crisis Response Management team is staffed 24/7 by analysts, crisis support specialists and customer service representatives.  The Food Crisis Response Management team will assist EPRMA members directly at any time should they need immediate assistance. The Food Crisis Hotline number is:

 

Types of incidents to report to the consultant on call

Product Recall

    • Item(s) of food being recalled by a supplier

 

  • Food Contamination
    • Biological such as bacteria, pathogens (Salmonella, E.coli, Listeria, Shigella, etc)
    • Physical such as foreign materials (metal, wood, glass, bone, insects, fingernails, plastics, stones, etc.)
    • Chemical such as narcotics/pharmaceuticals, cleaning agents, etc.
    • Anything found in food that logically does not belong

 

  • Malicious Product Tampering (MPT) and Extortion
    • MPT – Intentional food contamination, someone putting something in food that doesn’t belong to cause harm or for extortion purposes
    • Extortion – Demand for money through force, threats, blackmail

 

  • Health Department Audit Failure or Shut Down/Closure
    • US Health Departments are governed at the State, County, or City level
    • Audit Failures are due to critical health violations or substantial number of health violations which may result in temporary or permanent shut down or closure of the restaurant

 

  • Consumer Complaints of Illness/Injury from Consuming Food

 

  • Consumer Complaints of Finding Foreign Material in Food

 

  • Restaurant Staff Positive for Communicable Disease which may include but limited to:
    • Hepatitis (A,B,C,D and E)
    • Salmonellosis
    • Listeriosis
    • Norovirus – viral gastroenteritis
    • Shinga toxin producing E.coli – Enterohemorrhagic E.coli (EHEC)
    • Shigellosis
    • Campylobacter enteritis – Campylobacteriosis
    • Staphyloentrotoxicosis
    • Tuberculosis
    • Meningitis
    • Influenza (Flu)
    • MRSA
    • HIV/AIDS
    • Ebola
    • Etc.

 

  • Health Department/CDC (Center for Disease Control) Link of Outbreak to Restaurant

  • Work Place Violence (Protests, Violent Acts, On-Site Shooter, etc)

 

  • Adverse Media Publicity (Traditional and Social Media)

  • Other Incidents Related to Food Safety

INFORMATION SIDEBAR

 

Now available in Spanish – WorldAware’s award-winning presentation of “Hygienic Food Handling in Restaurants & Food Services

FORMS FOR DOWNLOAD

SAMPLE WRITTEN FOOD EMPLOYEE HEALTH GUIDELINE

Food Employee Health Program Questionnaire

Foodborne Illness Survey Report for Consumer

Personal Hygiene Practices for Restaurant Employees

FOOD CRISIS HOTLINE

FOOD CRISIS HOTLINE – Available to all EPRMA members!

Questions? Check the Food Crisis Hotline Q & A

 

Choose an ONLINE TRAINING COURSE below:

EPRMA

EPRMA